COVID update – Alert Level 3

Kia ora koutou, here is our Alert Level 3 status:

Fine Needle Aspiration Cytology (FNAC)

Our FNA service has resumed and we are taking bookings as usual with 30 minute slots rather than the usual 15 minutes to prevent cross over of patients.

  • Patients will be screened and support people are unfortunately not permitted in to the consultation rooms. 
  • Patients are required to scan in, wear a mask and hand sanitise before entry to the FNA area. Urgent cases will be prioritised.
  • It is likely therefore that there will be a longer wait time for appointments while we are in Alert Level 3.

Laboratory Test Requests

COVID-19 testing volumes have now decreased such that our laboratory service is no longer redirecting resources. We are no longer asking you to restrict testing.

Thank you for helping ease the load on the service over the past week, it was much appreciated.

Community Collection Centres

Most collection centres are open as they were for Alert Level 4.

To find a list of collection centres and their opening hours, please go to or

We will continue to screen all patients attending our collection centres at Alert Level 3. Please do not send patients who have cold or flu like symptoms during Alert Level 3 as we are unable to take collections from patients who have symptoms similar to COVID-19.

How to Make a Laboratory Request after a Remote Consult

Electronic ordering is the preferred way to request laboratory tests after a remote consult. To set up eOrders for your practice contact By using eOrders your patient can present at any SCL or Medlab South collection centre and the form will be available in our system immediately.

Home Visit Collection Services

The home visit service is intended to provide testing for patients who are unable to come into a collection centre and where testing is clinically urgent.

To request a new home visit, please use the tick option on the eOrders electronic request form. Further information regarding Home Visits can be found here: for SCL and here: Home Visit Service – Medlab South for Medlab South.

Courier Service

Our courier service is running to the usual timetable. If you have any questions regarding the courier service or if your medical centre is closed, please email for SCL or for Nelson and for Marlborough.


If you have any questions please contact us via our websites:

Ngā mihi,

Drs Vivian Black, James Ussher, Aaron Keene, Juliet Elvy
Clinical Microbiologists
Southern and Canterbury SCL and MEDLAB South

Leanne Giles
General Manager
SCL Southern and MEDLAB South Nelson Marlborough